Customers

Use these strategies to automate your email communications without coming across as cold to your customers.

The customer isn't always right. Some customers are toxic or consume too many of your resources. Here's how to identify when to part ways.

Online review platforms are the new Yellow Pages. Here's how to bring in more positive online reviews for your business.

When you sell online, it's essential to make customer service personable. Learn how to sell excellent service, not just a product.

Repeat business can improve cash flow and ROI, promote your brand and help you better target customers. Learn seven strategies for earning repeat business.

Reengaging past clients can create new business and save money. Learn strategies for reengaging former clients and the benefits of client reengagement.

The most important thing in sales and marketing is to attract and retain your most profitable business customers. Get tips and strategies.

Many retirees have turned side interests into income. Learn how to make money in retirement, including getting started, getting funding and paying taxes.

When you rank leads using lead scoring, you can better determine conversion point thresholds and increase sales efficiency. Learn how to score leads.

Customers provide valuable insights into your business operations. Learn how to gather and take advantage of customer feedback to improve your business.

Emotions help power buying decisions and increase the likelihood that customers will recommend your company to others.

Southwest has built an impeccable reputation by putting customers first and prioritizing its employees. Here's what businesses can learn from Southwest.

Greeting your customers with a smile is important, but efficiency matters even more. Learn how to provide efficient customer service.

Chatbot technology is changing. Here is how businesses can use the tool to create a better customer experience on their websites and more.

Learn how to choose and implement flexible CRM software for your small business and which systems might work best for your company.

Keeping your current customers is less expensive than attracting new ones. Learn the benefits of recurring revenue and how to implement it in your business.

Businesses should understand what payment tools their customers like to use. Learn the methods different demographics favor.

To delight a customer is to provide the unexpected. Here are seven key principles to providing a delightful customer service experience.

Attracting and retaining customers is crucial for a business' long-term growth. Learn why customer loyalty is critical and how to build and maintain it.

A virtual receptionist sounds like a luxury, but when you weigh the benefits against the costs, you might find it's an effective tool for your business.

Emotion is the driving force in today's buying process. Learn how to tap the feelings that drive customers' buying decisions.

Long waits are frustrating for customers and can cost you their business. Follow these easy tips to improve your customers' waiting experience.

Customer service can make or break a company's success. Learn the costs and types of customer service training and how training can benefit your business.

If you're too busy to handle customer service, you may consider outsourcing. Before outsourcing customer service to a call center, learn the pros and cons.

Is your client dodging your emails and calls? It might be time to move forward. Here's how to handle the situation.

Customer expectations have changed due to the COVID-19 pandemic. To stay competitive, be sure to provide the level of service that customers expect now.

Online shoppers sometimes worry about making purchases over the internet. Learn how to protect your customers and address their concerns.