Chase Payment Solutions Review

Why We Chose Chase Payment Solutions as the Best Credit Card Processor for Data Analytics 

Small business data analysis is an emerging trend in credit card processing. Your customers’ transactions can provide critical insights you can use to achieve profitable growth. As one of the largest banks in the U.S. — and the issuer of a popular line of credit cards — Chase maintains a vast treasure trove of data at its disposal. Businesses that use Chase Payment Solutions can leverage the company’s analytics services, including location-based insights. This will help you pinpoint your target audience and identify trends. For these reasons, we chose Chase as the best credit card processor for data analytics. 

Chase’s insights help you monitor sales and get to know your customers.  Source: Chase Payment Solutions

Ease of Use

We found the Chase Payment Solutions dashboard to be more involved than other credit card processors because it falls under the overall umbrella of Chase for Business. Some of its credit card processing tools are also available as separate services not directly accessible from the main Chase for Business portal. That said, we like that Chase Payments Solutions features a modern and clean user interface. You can access critical features from the dashboard, including Chase Customer Insights. We believe business owners and their teams won’t face a steep learning curve working with various Chase Payment Solutions features. 

Chase Payment Solutions falls under the Chase for Business umbrella. Source: Chase

Chase Payment Solutions Features

Chase Payment Solutions offers various services and features, including functions that generate data insights. Here’s an overview of the most valuable features we discovered during our Chase review. 

Virtual Terminal 

Chase Payment Solutions offers a virtual terminal called Orbital. With Orbital, you can manually key in credit card information to accept credit card payments over the phone. We particularly liked that the Orbital system includes credit card fraud detection tools. 

Reporting

We found Chase Customer Insights to be a particularly standout feature. As with other credit card processors, you can use Chase’s reporting features to track sales and trends within your business. However, Chase goes further, allowing you to gain insights into your target audience’s demographic data, such as age, income and gender. These insights stem from Chase’s proprietary credit card data on customer purchasing habits. You can even drill down into the precise times and channels customers tend to purchase similar goods and services. Trends analysis will help you identify where you’re overperforming and underperforming. You can even keep your business competitive by comparing it to similar businesses in your area. Using big data is one way small businesses can improve their marketing and generate more sales, and we found Chase’s tools impressive. 

Chase provides highly detailed data on customers from its trove of credit card data. Source: Chase

POS Hardware

Chase offers POS hardware that customers can access via desktop and laptop computers as well as external card readers. Unlike some competitors, Chase doesn’t have its own POS hardware. However, it does integrate with Vend. To allow in-person credit card payments, Chase sells the Smart Terminal — a portable Wi-Fi and wireless device with an LED screen — for $399. Additionally, it offers TouchBistro POS systems for those in the restaurant industry. Read our complete review of TouchBistro to learn more about this POS solution for restaurants.

Mobile App

We like that Chase offers a small mobile unit called Chase QuickAccept that connects to its mobile app so you can accept credit card payments on a mobile phone. However, this feature is only available to merchants with a business checking account at Chase. We like that the QuickAccept device gives businesses access to no-fee same-day deposits. The device costs $49.95. 

HIPAA-Compliant Healthcare Payments 

In another standout feature, Chase is the only credit card processor we evaluated that offers a HIPAA-compliant payment solution for healthcare providers. The software, called InstaMed, provides in-office payments as well as online payments and statements. InstaMed allows healthcare organizations to securely keep patient cards on file for recurring billing, resulting in higher collection rates. InstaMed accepts credit card and ACH payments.

InstaMed is Chase’s payment solution for medical-related billing. Source: InstaMed

Merchant Account

Chase sets you up with a merchant account and supports in-store, mobile and online payment processing. If you want to accept payments in person and online, you must open a separate payment gateway account with Authorize.net. 

Chase Payment Solutions Pricing

In regard to credit card processing fees, Chase charges a flat credit card processing rate. Its published rates are as follows:

• 2.6% + $0.10 for in-person transactions with a card reader
• 2.9% + $0.25 for online transactions
• 3.5% + $0.10 for manually keyed-in transactions

We like that Chase doesn’t charge monthly credit card processing fees. However, speak with a Chase sales representative and read the merchant agreement closely before you make a decision. Larger businesses can request an interchange-plus pricing plan, which could be cheaper in the long run. 

Other Fees

If you get free equipment from Chase Payment Solutions, you may be required to sign a contract that could subject you to an early termination fee for canceling. Chase merchant services are sold directly through Chase or independent agents who may tack on additional fees. Read your agent’s agreement carefully, and if you see extra fees, contact Chase directly and reapply for an account through the company.

Implementation and Onboarding

Once you decide to work with Chase Payment Solutions for credit card processing, you must fill out an application and wait for your account to be approved. How long the approval process takes depends on factors like your application’s completeness and accuracy. Some competitors will have you up and running almost immediately. However, after Chase approves your application, it takes a few days for your account to be set up and to schedule any required training on the hardware and software.

Customer Support

Chase offers 24/7 phone support — which we appreciate in an era where many companies have outsourced customer service to chatbots and automated systems. The company also maintains an extensive database of information on its website’s Merchant Support Center area. We like that, as a larger company, Chase can offer support services in multiple languages. However, some customers on user-generated review sites complained of long hold times. 

Limitations

Chase’s flat-rate pricing is on the high end for the credit card processors we reviewed. A business with significant transaction volume may be better served by a credit card processor that charges a monthly subscription fee instead of a revenue percentage. As a large financial institution, Chase can offer many services beyond credit card processing. However, we found the company’s various online portals and services difficult to navigate. Furthermore, Chase doesn’t offer the integrated POS hardware and software solutions that some processors, such as Clover and Square, provide. 

Methodology

We researched and analyzed leading credit card processors to find the best credit card processors for small businesses. Our in-depth analyses included viewing demos, accessing free trials, carefully examining user reviews, and interacting with each vendor’s customer service resources. We assessed the usability of each company’s hardware and software offerings and determined how fair the contract terms were to the merchant. Furthermore, we scrutinized the rates and fees charged by each processor. To identify the best credit card processor for data analysis, we focused on reporting features and the different types of insights the company could offer on customers and trends. 

Bottom Line

We recommend Chase Payment Solutions for …

• Business owners who value the insights big data provides. 
• Medical businesses that must stay HIPAA-compliant 

We don’t recommend Chase Payment Solutions for …

• Business owners who want an integrated POS and credit card processing solution. 
• Businesses that prioritize paying the lowest transaction fees.