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B2B businesses need a constant flux of new leads to maintain their customer base. Existing customers may eventually fall off because they no longer need your product, they find another supplier, or they experience changing needs. You must replace lost customers regularly — while continually adding new customers to expand and grow your business.
That means your sales team and marketing department should constantly generate and nurture prospects. We’ll highlight five quality sources for B2B lead prospects and share tips for qualifying and developing your leads.
Business prospects are potential customers who fit your target audience. They can be new prospects or loyal customers with the means and ability to buy what you’re selling.
For example, say you run an extermination business. Your business prospects might include small restaurants that need regular pest elimination in food preparation areas. However, your prospect isn’t the small business as a whole — it’s the person who can make purchasing decisions for the business. This person is sometimes called a “prospect customer.”
A prospect customer differs from a sales lead. A lead may express interest in what you’re selling, but you don’t yet know whether they fit your company’s ideal client profile. A prospect is someone who fits your client profile, as your sales due diligence process has indicated. The sales pipeline ultimately flows toward selling to this person.
Even if you have a full sales pipeline, you should continually generate sales leads to replenish it when current prospects close or fall off.
Prospect customers are crucial for a B2B company’s bottom line. Here are five excellent lead prospect sources.
Customer referrals generate the most qualified lead prospects. These companies have likely already heard about you (in glowing terms) from your existing loyal customers. Buyers tend to know other companies in the same industry and have relationships with their counterparts. Companies similar to your existing customers likely have the same customer persona and meet the criteria for a solid lead prospect, which saves you a lot of research time.
Of course, a current customer will only feel comfortable referring you if they’re completely happy with your products and service, so prioritize your customer relationships.
To generate referrals, regularly ask current loyal customers if they know other businesses that may benefit from your products or services. If they do, reward them with a thank-you gift, handwritten note or discount on a future order.
Consider starting a formal customer referral program that tracks referrals and rewards them with a unique promo code.
LinkedIn provides a lot of information you need to qualify a lead, including the industry, company size, location and job title. You can also look at potential leads’ posted content to spot unmet needs and other information to qualify them further.
While a regular LinkedIn business profile will provide some information, it will be limited by your network. In contrast, LinkedIn’s Sales Navigator provides ample information along with advanced filtering tools to help you find the exact people you’re seeking.
Here’s how to use Sales Navigator:
You can do hours of internet searching for companies that match your buyer persona — or you can use automated tools to do it in a fraction of the time. Web scraping tools peruse specific websites and gather data according to your preset specifications. They will deliver the information in a spreadsheet. PhantomBuster and Data Miner are two popular web scraping software platforms.
If you’re tech-savvy or have an IT team, create a custom web scraping tool in PowerShell to help you gather the data you need to find B2B lead prospects.
Quality B2B databases are excellent sources of B2B lead prospects. For example, Techsalerator lists 320 million companies worldwide, Uplead claims 95 percent accuracy, and ZoomInfo has 65 million direct dial phone numbers and 150 million verified email addresses.
After choosing and signing up for a B2B database, input your criteria and use the database to filter and create a list of likely prospects.
Trade shows are an excellent way to build awareness of your company and collect leads. Since trade shows are specific to products or industries, most attendees — and some exhibitors — will match your buyer personas.
Exhibiting at a trade show not only allows you to showcase your company’s products, services and capabilities, but also puts your people in direct contact with potential buyers. These potential buyers are warm leads that may have seen you and learned about your company.
When exhibiting at or sponsoring a trade show, consider the following tips:
In addition to trade shows, consider hosting or sponsoring events your prospects are likely to attend in person or virtually. You can even livestream facility tours, webinars and product demos.
Generating lead prospects is one thing. Lead conversion success is another. The following tips can help you eliminate unsuitable business prospects and move qualified prospects to the next level of the sales process.
Email is a highly effective way to qualify and nurture prospects. With opt-in email marketing, your recipients already have some interest in your company and its offerings. They can unsubscribe if they lose interest.
Use email to educate, inform and — to a lesser extent — entertain your audience, all while pointing them toward the actions you want them to take. For example, you may want them to make an appointment with a sales rep, request more information, fill out a web form, visit your website or blog, or follow your social media accounts.
The best email marketing services can make your campaigns specific, personalized and efficient. For example, if prospects have grown cold, previous customers haven’t purchased in a while, or website visitors haven’t taken action, create an email retargeting campaign with personalized offers.
Other personalized emails include welcome emails for new prospects, catered content emails specific to a prospect’s needs, and “act now” emails with coupon codes to encourage urgent action.
Your website is your online presence, so it’s an excellent place for prospects to learn about your company. Once you contact prospects via email, phone, social media or in person, send them a link to your website. They can see if your products or services are a good fit for them. If so, they can gain the confidence to take the next step on the sales journey.
When sending B2B lead prospects to your website or blog, keep the following in mind:
Your website and blog should make it easy for visitors to engage with you in other ways, like subscribing to your email list, following you on social media, and attending your events. The more engaged the prospect is, the more likely they are to become a paying customer.
Social media can help you nurture one-on-one relationships with prospects. For example, you can use LinkedIn to do the following:
You can also use social platforms like Instagram, Facebook and Twitter to build your company’s credibility by highlighting successful projects or implementations as well as to post testimonials, case studies and thought leadership articles.
Use social media marketing to promote your blog content, provide lead-generation forms, and share special offers available only to your social media followers.
It’s one thing to be present on the internet and active on social media; it’s another to be physically present at big events and showcase your brand or product as something relatable to your prospects. Events are an investment for brands at all marketing and sales funnel stages, from generating awareness with new prospects to creating and retaining loyal customers.
Events are perfect opportunities to merge online and offline experiences. Generate hype for your event with a social media or email campaign to start measuring lead activity. Be sure to also include the details on your website.
Consider some additional ways to find quality B2B lead prospects:
Max Freedman and Vivien Reyes contributed to this article.