InterGuard Review and Pricing

Why We Chose InterGuard for Remote Workforces

We love that InterGuard gives businesses the ability to track employee productivity remotely, regardless of where staffers are located, making it the best employee monitoring software for companies with fully remote, distributed or hybrid workforces. Instead of a one-size-fits-all tracking approach like some competitors offer, employers can designate websites and applications as productive or unproductive based on teams; view how active, idle or neutral an employee was in a day; and see employee calendars to get a more accurate picture of employee productivity. This makes it easy for managers to get a clear look at how their workers are performing. We also like that InterGuard has virtually every monitoring feature you need to ensure your remote employees are staying on task, as well as maintaining company and system security.

Another thing we really liked about InterGuard is that it comes with multiple preset reports and administrators can create custom reports too. These reports can be automated and distributed to all relevant parties, and the visualizations are useful for breaking down the large amount of data the platform captures.

You can customize InterGuard report and notification settings. Source: InterGuard

Ease of Use

InterGuard can take a little getting used to because the software is so comprehensive. However, once you are trained on how to use the platform, there are many features that can simplify your monitoring experience in the long run. When testing the software, we liked that InterGuard employs a relatively modern user interface with a series of drop-down menus for simple, quick navigation. The dashboard features pie charts and bar graphs to make it easy to review metrics such as “unproductive activity by user” or “most productive users.” This data visualization is great for making it easy to understand user behavior at a glance, especially for visual managers. 

Additional dashboard assets include an alert log, a view of individual user activity, an overview of all the data captured by the software, access to reports and notifications, and a search tool. More advanced functions allow admins to drill down further into individual user activity by monitoring all active devices.

InterGuard’s alert log compiles alerts and screenshots into one location. Alerts are generated by the rules that you set. Source: InterGuard

Features

The main reason we chose InterGuard as the best employee monitoring solution for remote teams is its rich set of features that are beneficial for businesses with work-from-home teams. It has everything you need to ensure your staff is productive and your company is protected, even if workers aren’t based in a traditional office.

Employee Productivity Monitoring

Ensuring your employees are productive while working from home can be hard to do without monitoring software. We like that InterGuard helps you record and track your employees’ productivity in various ways. For example, application monitoring keeps tabs on how users engage with programs on their device, including which programs they access and when, as well as for how long. When testing the platform, we noticed that InterGuard can also track web activity, email activity, instant messaging and web chats, and social media usage. The combination of these activities gives you a holistic view of what your remote employees are doing – or not doing.

One thing we found especially neat about InterGuard is its six-view dashboard. Most competitors offer some form of visual aid, but we like that InterGuard gears these towards each user’s individual intent, as these different views are tailored toward their respective users; for example, the “User View” is ideal for tracking remote worker activity by compiling user active time, neutral time and idle time. This lends itself to the overall product usability. 

We also like that you can categorize apps and websites as productive or unproductive for each team, giving you a truer sense of productivity. InterGuard can also integrate with employee calendars, which isn’t something we saw among many competitors. This feature lets managers know when an employee was in meetings or video conferences, instead of otherwise assuming the employee was idle or unproductive during that time. This tracking feature reduces the need for employees to manually inform managers about meeting hours, simplifying the tracking process. 

System Protection

Protecting your company data can be tough when employees work from various locations across the state, country or world. We like that InterGuard has multiple features to help keep your information safe, regardless of where your team is accessing information from. For example, there is file transfer and print monitoring so admins can see which files a user is uploading, downloading, sending, receiving and printing. This tool is essential for cybersecurity, including protecting proprietary data and documents. [Learn more about data loss prevention.]

Business owners can further keep their company safe by restricting employee access to high-risk programs, websites, USB storage and email attachments. InterGuard allows admins to create alerts that are triggered when a user takes a specific action, such as typing a keyword or accessing a certain website or website category. If an employee does engage in suspicious activities, alerts will notify admins based on keywords, policy violation attempts or anomalous behaviors, also known as insider attacks.

Source: InterGuard

One unique feature we appreciate is the three different types of screenshots that admins can take: alert word screenshots, continuous screenshots (every five seconds or more) and smart camera screenshots (based on the websites or programs you select).

Content Filtering and Blocking

One way to ensure company security and employee productivity is by blocking certain websites or applications. Admins can set InterGuard to block certain programs automatically, or they can remotely kill a program that isn’t work-related or poses a risk to the business. We like that InterGuard also lets you create role-based policies to ensure each employee still has access to the sites they need to carry out their responsibilities. When testing the software, we loved that configuring some of InterGuard’s features was as simple as toggling each one on or off.

Source: InterGuard

Investigations and Compliance Audits

InterGuard has features that can help you with investigations and compliance matters, with the ability to gather the proof you need to respond to complaints of discrimination, wrongful termination and sexual harassment quickly. With the various types of screenshots you can receive (especially the triggered screenshots), you can get a physical look at the activity the user was engaging in. We also appreciate that InterGuard can help with audits by collecting the raw data you need to comply with regulations associated with HIPAA, PCI DSS and CIPA, and then letting you create detailed, meaningful reports.

Source: InterGuard

Pricing

InterGuard’s employee monitoring software is available by monthly, annual, two-year, three-year and five-year plans. The longer your plan, the lower your cost per user per month. This is on par with other competitors in the industry.

InterGuard charges per user, and it requires a minimum of five users. However, instead of allowing you the flexibility to choose the exact number of licenses you want like other competitors do, InterGuard plans are based on “groups” of users; for example, it offers a five-user, 10-user and 20-user plan. Employers that need to monitor more than 20 users will need to contact InterGuard for a custom quote. 

Monthly plans are priced as follows:

• Five-user plan: $25 per user per month ($125 per month)
• 10-user plan: $22.50 per user per month ($225 per month)
• 20-user plan: $20 per user per month ($400 per month)

Annual plans are priced as follows:

• Five-user plan: $14.92 per user per month ($895 per year)
• 10-user plan: $13.42 per user per month ($1,611 per year)
• 20-user plan: $11.93 per user per month ($2,864 per year)

Two-, three-, and five-year pricing is discounted even more. The only difference between each plan is the number of users you have monitoring licenses for.

If you are looking for a monitoring solution that lets you choose the exact number of licenses you need, check out our review on ActivTrak.

Implementation and Onboarding

When testing out InterGuard, we noticed it has a slightly steeper learning curve than some other employee monitoring solutions. Since it offers so many functions, learning all of the ins and outs can take some time. Be prepared for an adjustment period while getting started. Fortunately, InterGuard provides online resources and 24/7 customer support to help you learn the software if needed. Once you become accustomed to navigating the platform, you will have a great deal of data at your fingertips as well as comprehensive tools.

Customer Support

InterGuard has 24/7 customer support. Users can contact customer service by phone and live chat, which is on par with the industry standard. Since InterGuard can be tricky to learn at first, we found it beneficial that the vendor provides a great team to assist you. In addition to the personal support, you can watch videos on the software and read through blog posts on how to get the most out of the platform.

Limitations

One potential limitation to note is that InterGuard doesn’t have audio recording. This feature, while not always necessary, can be useful if you need to record what an employee is saying or listening to remotely. For example, you may want to record a sales representative’s calls for quality assurance purposes. If audio recording is an essential feature you need, check out our review of Teramind for a suitable solution.

Another possible setback, depending on your needs, is that InterGuard can’t record continuous video. However, the program can take screenshots every five seconds and then present those images as a video. This is typically enough tracking to give employers a sense of what activity their employees are engaging in. If you need continuous video recording for business or security purposes, you may want to consider Controlio instead; it’s our top pick for employee monitoring platforms with video monitoring.

Methodology

To determine the best employee monitoring solutions, we researched and analyzed dozens of systems on the market. We took into account tracking features, security tools, integrations, content blocking, reports, usability, customer support, hardware, pricing and contracts. We also looked at time and productivity tracking, platform compatibility, keystroke logging, and screenshots in particular to identify the top employee monitoring software for businesses with remote workers.

Bottom Line

We recommend InterGuard for …

• Businesses with remote or distributed workforces.
• Companies that want to track and improve employee productivity.
• Organizations that need to conduct employee investigations or insider threat detection.
• Law firms and the financial services, healthcare, government, education, and law enforcement industries.

We don’t recommend InterGuard for …

• Businesses that need audio recording.
• Companies that need continuous live video recording.